Our contact information
By standard mail:
Keira Lilli
c/o Shavawn Cornett
3060 W. Lucia Dr.
Phoenix, AZ 85083
By e-mail:
Sales@Keiralilli.comShipping Information:
All items (excluding diaper bags) will ship within 3 business days from date of purchase.
Diaper Bags will ship 7-14 business days from date of purchase.
Refund, Returns and Cancellation Policies:
Refund Policy
When we agree to refund a purchase, we will refund (usually by check in the purchaser's name and address) within 30 days.
Returns Policy
If you feel your unused product purchase needs to be returned, we ask that you follow procedure:
* You must return the item within 30 days of purchase, unused.
* Return it in the shape it arrived.
* Return in any original product packaging (you may choose another box to ship in, but please be sure the product is in it's original box).
* Include a note as to the reason you're returning the product(s), and your invoice OR the date of purchase, your address, your name, and your contact information.
* Contact us for approval before marking an unopened shipment "return to sender"
* Returns (with approval) should be sent to the following address:
Keira Lilli
c/o Shavawn Cornett: Returns
3060 W. Lucia Dr.
Phoenix, AZ 85083
Once we receive the item, we will process your refund or store credit immediately for the original purchase price, minus shipping costs.
We will not give a full refund for items used, damaged, missing pieces, or out of its original package. We reserve the right to issue partial refunds or store credits if our policies are not followed.
If you feel your USED product purchase needs to be returned, we ask that you follow procedure:
* Contact us for approval
* We do not refund or take returns for washed and/or damaged items
* You must return the item within 45 days of purchase
* Return in any original product packaging if possible (you may choose another box to ship in, but please be sure the product is in it's original box, if any)
* Include a note as to the reason you're returning the product(s), and your invoice OR the date of purchase, your address, your name, and your contact information.
* Returns should be sent to the following address:
Keira Lilli
c/o Shavawn Cornett: Returns
3060 W. Lucia Dr.
Phoenix, AZ 85083
Once we receive the item, we will process your store credit immediately for the original purchase price if the item has failed due to a manufacturing error. We take no responsibility for damage during shipping. We reserve the right to issue partial store credits if our policies are not followed or the item has been used and has no obvious reason for return. An obvious reason to return a used product is if the workmanship fails. Normal wear and tear will not be refunded.